FAQs

— TERMS & CONDITIONS —

Introduction

Welcome to SPANDAN HOSPITAL ICU AND TRAUMA CENTER, located at MN 3799/B/11, Nagar Manmad Road, Yeola, Nashik – 423401, Maharashtra, India. These Terms & Conditions (“Terms”) govern your access to and use of our hospital services, website, communication channels, WhatsApp Business communications, RCS messaging, and any digital interaction provided by us.

By accessing our website, contacting us, booking appointments, or interacting through WhatsApp or RCS, you agree to be legally bound by these Terms under applicable Indian laws.

Definitions

• “Hospital” refers to SPANDAN HOSPITAL ICU AND TRAUMA CENTER.
• “User”, “You” refers to patients, attendants, website visitors, and message recipients.
• “Services” include medical consultation, ICU care, trauma care, emergency services, appointment booking, notifications, and digital communications.
• “Platform” refers to website, WhatsApp Business API, RCS messaging, phone, and email channels.

Acceptance of Terms

Your use of our services constitutes acceptance of these Terms. If you do not agree, please refrain from using our services or communication platforms.

Description of Services

SPANDAN HOSPITAL ICU AND TRAUMA CENTER provides:

• Emergency & Trauma care
• ICU services
• Medical consultations
• Appointment scheduling
• Patient communication via WhatsApp & RCS
• Medical updates and reminders

These services are subject to availability and medical appropriateness.

Eligibility

You must be at least 18 years old or under the supervision of a legal guardian to use our services.

Account Registration

Some services may require you to provide personal details such as name, phone number, and medical details for appointment booking or communication purposes. You agree to provide accurate information.

User Responsibilities

You agree:

• To provide truthful medical and personal information
• Not to misuse our communication channels
• Not to send abusive, illegal, or misleading messages
• To respect hospital protocols

Payment & Billing Terms

All medical services are chargeable as per hospital pricing. Payments must be cleared before discharge unless covered by insurance or agreed billing terms.

Subscription Renewal & Termination

Digital communications via WhatsApp/RCS are consent-based. You may opt-out anytime by replying “STOP” or contacting us.

Use of WhatsApp Official API & RCS

SPANDAN HOSPITAL ICU AND TRAUMA CENTER uses official WhatsApp Business API and RCS channels for:

• Appointment confirmations
• Medical reminders
• Emergency communication
• Service notifications

We strictly follow Meta and Telecom regulatory guidelines. No spam or promotional content is sent without consent.

Message Delivery & Compliance Policy

Message delivery depends on telecom operators and internet availability. We comply with TRAI, Meta, and Google RCS policies.

Intellectual Property Rights

All website content, logos, and materials belong to SPANDAN HOSPITAL ICU AND TRAUMA CENTER and cannot be reused without permission.

Confidentiality

All patient information and communications are treated as confidential as per Indian medical ethics and IT laws.

Disclaimer of Warranties

We do not guarantee uninterrupted website or messaging service. Medical outcomes depend on patient condition and cannot be guaranteed.

Limitation of Liability

The hospital shall not be liable for message delays, technical failures, or misuse of information by users.

Indemnification

You agree to indemnify the hospital from any misuse of services or false information provided by you.

Governing Law (India)

These Terms are governed by the laws of India. Jurisdiction lies in Nashik, Maharashtra courts.

Changes to Terms

We may update these Terms at any time. Continued use of services implies acceptance.

Contact Information

SPANDAN HOSPITAL ICU AND TRAUMA CENTER
MN 3799/B/11, Nagar Manmad Road, Yeola, Nashik – 423401
Phone: 9511201288
Email: krushnakhairnar1@gmail.com