Introduction

SPANDAN HOSPITAL ICU AND TRAUMA CENTER respects your privacy and is committed to protecting patient and user data in compliance with Indian IT laws, medical ethics, Meta policies, and RCS communication standards.

Information We Collect

We may collect:

  • Name, phone number, email
  • Medical information shared for treatment
  • Device information and cookies
  • WhatsApp/RCS message interaction data

Purpose of Data Collection

Data is collected for:

  • Appointment booking
  • Medical consultation
  • Emergency communication
  • Patient reminders
  • Compliance with legal obligations

Consent for WhatsApp & RCS Data Processing

By contacting us or sharing your number, you consent to receive communications via WhatsApp Business API and RCS.

Legal Basis for Processing

We process data based on:

  • Patient consent
  • Medical necessity
  • Legal obligations under Indian law

How We Use Collected Data

Your data is used only for hospital services, communication, and compliance purposes.

Data Retention & Deletion

We retain data only as long as required for treatment, legal compliance, or communication. You may request deletion.

Data Sharing with Third Parties

We may share data securely with:

  • Meta (WhatsApp)
  • Google (RCS)
  • Telecom providers
  • Insurance providers (if applicable)

Security Measures & Encryption

We use secure systems, encrypted channels, and restricted access to protect your data.

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience.

Data Transfer & Storage (India-based)

All data is stored securely within India as per IT Act guidelines.

User Rights

You may request access, correction, or deletion of your data by contacting us.

Policy for Children

Services for minors are handled through parents or legal guardians.

Updates to Privacy Policy

We may update this policy periodically.

Governing Law (India)

This Privacy Policy is governed by Indian laws.

Contact Information

A hospital room with blue walls and a reflective floor. An empty hospital bed is positioned against the wall, surrounded by medical equipment and monitors. The lighting is bright, creating a clean and sterile environment.
A modern building facade with large glass windows, prominently displaying signage for a medical center in bold blue and red colors against a sleek grey exterior.